Shipping policy
Last Updated: September 4, 2026
At Skin Muse, we’re committed to getting your order to you safely and efficiently.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.
During holidays, promotions, or periods of high order volume, processing may take a little longer.
Delivery Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Please understand that delivery estimates are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, or circumstances outside our control.
Shipping Costs
Available shipping methods and costs will be displayed at checkout before you complete your purchase.
If a free-shipping promotion is available, the applicable terms will be shown on our website or at checkout.
Tracking Your Order
Once your order has shipped, tracking information will be provided by email when available.
Tracking updates may take some time to appear after your package has been handed to the carrier.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, your package may be delayed, returned, or delivered incorrectly. Skin Muse cannot be held responsible for shipping issues caused by incorrect customer-provided information.
If you notice an error, contact us immediately at support@skinmuse.shop. We will do our best to help, but we cannot guarantee that an address can be changed after processing.
Lost, Stolen, or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please check your delivery area and contact the shipping carrier.
Skin Muse is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.
Damaged Items
If your order arrives damaged, please contact us promptly at support@skinmuse.shop with your order number and photos of the damaged package and product.
We’ll review the issue and work with you toward an appropriate solution.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country.
These fees are not controlled by Skin Muse and, when applicable, are the customer's responsibility.
Contact Us
For questions about shipping or your order, contact:
Skin Muse
Website: skinmuse.shop
Phone: +1 817-891-3520
Email: support@skinmuse.shop