Privacy policy

At Skin Muse, we want you to feel confident and happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Have all original tags, packaging, and protective materials attached.
• Not have been cut, styled, washed, brushed excessively, colored, or otherwise altered.
• Be free from makeup, perfume, hair products, odors, or other signs of use.

For hygiene and safety reasons, wigs that have been worn, altered, washed, or otherwise used may not be eligible for return.

How to Request a Return

Before sending an item back, please contact us at support@skinmuse.shop with your order number and the reason for your return.

Please wait for return instructions from our customer service team before shipping your item back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@skinmuse.shop and include your order number and clear photos of the item and packaging.

We will review the issue and work with you to provide an appropriate resolution.

Exchanges

We do not guarantee direct exchanges. If you need a different product or style, you may return the eligible item according to this policy and place a new order.

Non-Returnable Items

For hygiene reasons, the following items may not be